Education Providers

In-house or outsourced; NMH student support solutions to suit every education provider

Non-Medical Help Support Services

Clear Links are the UK’s leading specialist NMH provider. With almost 20 years’ experience and tens of thousands of students supported Clear Links have maintained a consistent 99% student satisfaction illustrating our dedication to reliable, quality and innovative support.

We are proud to deliver tailored Non-Medical Help (NMH) support solutions designed to meet the unique needs of each further or higher education institution, whether managed in-house or outsourced.

It has a direct impact on my academic performance and development; in addition to my overall wellbeing and mental health.

Student feedback

Clear Links’ specialist service is flexible, collaborative and brings certainty to our ambition to deliver the best quality and reliability of services to our students.

Disability Team Manager

Clear Links Services

Recruitment & Training

Recruitment of support workers – this includes advertising, reviewing applications, taking up references, interviewing all applicants, checking eligibility to work and relevant qualifications and memberships
Training for support workers on a wide variety of areas. We also provide a CPD allowance annually in addition to mandatory training.

Our dedicated recruitment team ensures there is sufficient capacity to supply.

A nationwide network of support workers has been built since 2006 thanks to our supportive culture and excellent benefits.

Looking after our support workers and being committed to continuous improvement has a direct impact on service quality and student satisfaction.

Matching & Delivery

Matching students to suitable support workers and managing the day to day provision
Delivering the NMH support worker service, its practices, policies and procedures
Dealing with all queries and issues arising from the NMH support work service

Our current matching speed is around 8 hours.

Crystal Portal

For students to check NMH support details and to confirm their support sessions
For education providers to securely refer learners, oversee support usage, check financial information, and track engagement
For support workers to view working practices, role descriptions and guidance, and to submit timesheets and any support records required

It takes students less than 40 seconds on average to log in and confirm timesheets.

Our team of developers built and maintain the system, ensuring it continues to lead in digital innovation in the sector.

Quality Assurance

Quality assurance for the service by liaising with student and support workers to:

Monitor adherence to KPIs and service standards and overdeliver in these areas
Ensure uptake of support and improve engagement with students

We receive thousands of feedback responses from the students we support every year; of those respondents, we have consistently achieved 99% student satisfaction for the last 10 years.

Clear Links’ services continue to contribute to improved student experience, satisfaction, and retention rates.

Payroll & Invoicing

Operating the payroll for the NMH support workers weekly

Managing all payroll enquiries
Regular invoicing to the relevant funding body
Taking responsibility for invoice queries

Want to know more about Clear Links services?

Reach out today to book in a quick call, we’re happy to help.